Return and Refund
This policy is valid for 10 days. In order to complete the return process, you must provide a receipt or proof of purchase.
Since each product is customized by customers, in some cases, returns and refunds cannot be provided:
* Goods with obvious signs of use
* Any item that is not in its original condition, including damage or missing parts not caused by our company's fault.
* Any item being recieved more than 10 days
* If the product fails to meet the ideal delivery time, wrong choice, product does not meet the demand and other personal reasons, it will not be approved.
Refund Arrangement
- Refunds will be charged a 3% (Hong Kong) or 5% (Internation) credit card fee. We will notify you by email that we have received your returned item. You will also be notified if the refund has been approved or declined.
If the refund is approved, we will process your refund and automatically credit your credit card or original form of payment within 7-14 business days.
Refund delayed or lost
If you haven't received your refund, please check your bank account again first.
Next, please contact your credit card company, as it may take some time for the refund to be credited.
Next, please contact your bank. Refunds usually take a while to post.
If you have completed all these steps and still have not received your refund, please contact us at cuswelry.co@gmail.com.
Exchange
Since each product is customized by customers, we will only replace items if they are defective or damaged. If you need to replace the same item, please send an email to cuswelry.co@gmail.com for details.
Transport
To return a product, please email cuswelry.co@gmail.com for details.
When returning an item, you will be responsible for the shipping costs yourself. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.
Depending on where you live, the time it takes for you to receive your replacement product may vary.
If you're shipping items worth more than $200, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned merchandise.
First step - Choose a Style
Choose the style of your custom necklace or bracelet.
Second step - Upload Photo
Click the "Upload your photo" button to upload a photo that you want to store permanently in the necklace or bracelet . You can adjust the size of the photo by yourself, and the photo will be adjusted to a circle.
Third step - Payment
Please review the previewed photo to ensure it meets your expectations, then add it to the shopping cart for payment.
To order more than one piece of jewelry:
For multiple orders, simply repeat the above steps, add the items to your shopping cart, and proceed to checkout for payment.
Doubt:
If you have any doubts, please email us: cuswelry.co@gmail.com
Photo Ideas:
Photo Requirements:
- A clear photo (Combined photo is not recommended)
- Center the portrait/pet in the photo
- Portrait keeps distance from circle border
- Portrait should not be scaled too small/large (too small may result in lost details)
- Text in the photo is not recommended (During projection, the photo and text will appear mirrored horizontally.)
Correct Example:
✔Portrait centered
✔The distance between the portrait and the circle border
✔Clear and bright photos
Wrong Example:
✘The portrait is too close to the circle border (the border will be relatively blurred), which will affect the projection effect
✘The portrait is not centered
✘Low resolution
The first: Closer Look
Take a closer look at the projection stone with your eyes or phone camera.
The second: Projection
Shine your phone light to the back of projection stone, and project the photo onto the wall. (Due to the mirror effect, flip the pendant upside down before projecting.)
*It is recommended to avoid frequent contact with water as much as possible, so as not to affect the projection effect.*
We provide:
- Free Shipping to U.K. Address✔
- Delivery and Production: 10-16 days ✔
- Return or Refund Guarantee within 10 days ✔
